Client Overview
City Bistro, located in downtown Toronto, is known for its cozy atmosphere and high-quality dishes. With steady daily customer flow, the restaurant faced challenges in kitchen supervision, cashier security, and overall operational visibility. Management sought a solution to improve safety, efficiency, and customer trust.
Key Challenges
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Entrance & Exit Security — Need to monitor customer flow and prevent potential risks.
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Kitchen Hygiene — Difficult to ensure compliance with food safety standards in real time.
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Cashier Security — Manual handling of disputes and cash verification was inefficient.
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Operational Blind Spots — Owner could not always monitor activities across the restaurant.
Tekonroll Solution
City Bistro adopted the Tekonroll Restaurant Security Solution, deploying smart cameras and cloud services for complete coverage:
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Entrance & Exit
Real-time monitoring of customer traffic and suspicious activity. Digital signage integration supports menu promotions alongside security. -
Kitchen
Cameras cover critical areas to monitor food preparation and hygiene practices, ensuring compliance with safety standards. -
Cashier Area
Transaction monitoring with video recording allows for accurate dispute resolution and safer nighttime operations. -
Dining Area
Wide-angle cameras simplify installation, reduce costs, and provide full coverage of the customer space. -
Office / Management
User-friendly interface lowers training time. Built-in alerts provide quick response to incidents. -
Cloud + AI Support
With Tekonroll Cloud VMS and AI analytics, the owner can access live feeds anytime via mobile or PC, while smart alerts improve incident response.
Results & Benefits
| Area | Key Improvements |
|---|---|
| Entrance | Better visitor insights and prevention of suspicious activity |
| Kitchen | Stronger hygiene supervision, boosting customer confidence |
| Cashier | Reduced transaction disputes and improved asset protection |
| Dining Area | Full coverage with cost-effective setup |
| Operations | Remote monitoring, AI alerts, and lower staff training costs |
| Overall | Safer, more transparent operations with higher customer trust |
Conclusion
By combining advanced video surveillance with cloud-based AI analytics, City Bistro transformed its operations. From entrance security and kitchen safety to transaction monitoring and remote management, the system enhanced both safety and efficiency. The restaurant not only improved its security standards but also strengthened its reputation and customer loyalty.